Pre-Black Friday Sale; Free Delivery within GTA area

Store policies

Store policies

Shipping Options

Enjoy free standard shipping for a limited time in Canada, subject to change.

All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.

Shipping Restrictions

Please allow additional time for orders shipped to P.O. box addresses.

Orders shipped to P.O. box addresses, rural postal codes, and remote locations are considered beyond points and can reach your destination through Standard Shipping only. Please allow additional time for orders shipped to these addresses.

Shipping to Multiple Addresses

You may only ship to one address per order.

If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address. For corporate orders, please contact us via email info@shengtangpeony.com for assistance and we'll be happy to help you out.

Taxes & Duties

Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges will be calculated on the total value of merchandise, and will be displayed on the Order Summary page.

No additional duty charges will be applicable to shipments within North America.

Order Tracking Information

Shipping Confirmation & E-Receipt Email

  1. Once an order has shipped, we'll send you an email with the tracking number.
  2. Click the link in the email to track the progress of your shipment.

Refused Shipments

We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact us via email info@shengtangpeony.com that we can get you sorted.

If you refuse your order, or any part of it without authorization from us, you’ll be responsible for all shipping charges.

Redirecting An Order

Please make sure your shipping address is correct, as we can’t redirect orders once items have been dispatched. Sorry!

Regular Priced Merchandise

Return

You can receive a full refund within 30 days from the shipping date or a merchandise credit within 45 days from the shipping date. After 45 days, we will no longer accept returns.

As we take extra precautions to keep our people safe, it may take us slightly longer than usual (10-14 days) to issue your refunds. We appreciate your patience during this time.

Exchanges

We are not able to offer exchanges online. While our stores remain closed to protect our employees and communities, we recommend returning your order and placing a new order online.

Sale Merchandise

Return

Sorry, no refunds to original form of payment for sale or discounted items.

Exchanges

We are not able to offer exchanges online. We recommend returning your order and placing a new order online, or bring your original condition items to our store for exchange or store credit.

Regular Priced Merchandise

Return

All merchandises are FINAL SALES, no refund for all merchandises.

Exchanges

If you purchased in-store, merchandises are available for exchange within 14 days, or for a store credit that does not expired. Exchange does not apply to discounted merchandises.

After 14 days, we will no longer accept exchanges.

Return & Exchange Details

For all returns or exchanges:

  • Items must not be washed, worn or damaged.
  • All original tags must be attached
  • You must present a valid receipt.

The following items are final sale and not eligible exchange:

  • All jewelleries are final sale for hygienic reasons.
  • All made-to-measure merchandises.
  • All discounted in-store merchandises.

What is a Special Order?

  1. Special Order items are items that have not yet arrived to us, but can be purchased in advance. Once we have the items in stock, we will ship the Special Order to you directly or pick from our store.
  2. Bespoke /Made-to-Measure, all bespoke orders require in-store appointments for details, we request 50% of the deposit and are not subject to refund and return.

Shipping Date

We provide an approximate shipping date for each Special Order item. We do our very best to ensure that your item is shipped on time or before this date, but sometimes things can take a little longer than expected.

Inquire About Sold-Out Items

As you notice, the nature of our business is that we do not mass produce our pieces, and we are focus on handcraftsmanship, which makes many of our pieces exquisite and limited in quantities. This is due to the limitation of the raw materials. We use all-natural dyes and traditional techniques to make our fabric from scratch, and many of the high-quality fabric is very time-consuming in the making. We encourage you to email us at info@shengtangpeony.com for any sold-out piece that you are interested in, and we will try our best to provide a solution or alternatives for you.